Name: Madeleine Wan

Title: Senior Retail Governance Manager

Organisation: Anz

A dedicated

professional with extensive experience at ANZ and in various risk and governance roles. In my current role, I enjoy championing and coordinating the

ongoing monitoring of the Mobile Lending Governance at the highest standards of integrity and

excellence. Having a 13-year career in the banking and compliance in ANZ, I have consistently

demonstrated my ability to design, implement, and manage comprehensive compliance and

governance programs while

cultivating a culture of ethical behaviour within my teams. My success in steering stakeholders

through complex regulatory landscapes and mitigating potential reputational risks is a testament

to my unwavering dedication to safeguarding the business and stakeholder interests.

As an innate problem solver, my approach to compliance management when managing change

initiatives reflects my insatiable curiosity to delve into the nuances of regulations, ensuring

comprehensive understanding and accurate interpretation while considering a commercial

perspective from the business.

Thank you to the 2,000 leaders who’ve generously done the 7 Questions on Leadership!

I hope Madeleine's answers will encourage you in your leadership journey. Enjoy!

Cheers,

Jonno White

1. What have you found most challenging as a leader?

Balancing risk with commercial requirements of the business and implementing a well rounded solution for my businesses.

2. How did you become a leader? Can you please briefly tell the story?

Growing within the organization, building my experience and working with other great leaders and mentors who supported my development in my career.

3. How do you structure your work days from waking up to going to sleep?

I structure work which require concentration and deep thinking along with meetings with stakeholders in the morning. Other regular activities and emails in the later afternoon once I get into a good operating rhythm. An hour end of each day to wrap up and plan for the next day so I am well set up in the morning when I log on.

4. What's a recent leadership lesson you've learned for the first time or been reminded of?

Coaching vs managing your team, a great leader empowers others to do their roles and be there for support and enable their teams to perform. Coaching is so much more rewarding than managing.

5. What's one book that has had a profound impact on your leadership so far? Can you please briefly tell the story of how that book impacted your leadership?

Daring to lead by Bene Brown: Vulnerability, clarity of values, trust, and rising skills are the four pillars of courageous leadership. This impacted the way I engaged with my team.

6. If you could only give one piece of advice to a young leader, what would you say to them?

Listen to your team and feedback is a gift.

7. What is one meaningful story that comes to mind from your time as a leader, so far?

A time when I was able to support someone in growing their career and how they develop confidence and skills over time to now to thriving as a leader.