Name: Divanshi Arora

Title: Manager - Learning & Development

Organisation: Grazitti Interactive

As a seasoned Business Analyst and Customer Success Manager, I bring a wealth of experience in optimizing business processes and ensuring client satisfaction. With a background in product and skill-based training at Grazitti Interactive, I've successfully navigated diverse industries and geographies, honing my expertise in onboarding and relationship management. My journey includes an MBA from Symbiosis International University, specializing in public relations, advertising, and applied communication, complemented by a postgraduate diploma in business management from Lovely Professional University. Armed with certifications in KCS v6, Train the Trainer, and Salesforce administration, I am dedicated to continuous learning. My passion lies in customer engagement, storytelling, and consulting, driving me to create meaningful and impactful solutions. Let's connect to explore how my skills can contribute to your business success.

Thank you to the 2,000 leaders who’ve generously done the 7 Questions on Leadership!

I hope Divanshi's answers will encourage you in your leadership journey. Enjoy!

Cheers,

Jonno White

1. What have you found most challenging as a leader?

Navigating diverse teams from various business domains, I find the most demanding aspect to be adapting to distinct perspectives rooted in varied mindsets and work backgrounds. The key challenge for any leader lies in personal growth, expanding one's mindset, and aligning it with the team. Effectively bridging these gaps has proved essential for my leadership success.

2. How did you become a leader? Can you please briefly tell the story?

I became a leader through a journey of continuous learning and embracing challenges. Early in my career, I took on roles that stretched my capabilities, from managing small projects to leading teams. One defining moment occurred when a major project faced setbacks. Instead of assigning blame, I rallied the team, identified solutions, and ensured open communication.

Recognizing the impact of effective leadership, I actively sought mentorship and feedback. Learning from both successes and failures, I refined my decision-making and communication skills. Over time, I took on roles with increasing responsibility, demonstrating a commitment to the team's success.

My leadership style evolved through experiences, shaped by the belief that a true leader empowers others, fosters collaboration, and leads by example. Each challenge became an opportunity to grow, and today, my journey reflects a dedication to continuous improvement and a genuine passion for inspiring others.

3. How do you structure your work days from waking up to going to sleep?

User

write me 150 words bio for my linkedin profile. Mention my experience as a business analyst and a customer success manager with my passion for working with customers, storytelling and consulting.

Take reference from this:

As a Manager of Training and Development at Grazitti Interactive, I enable product and skill-based training modules for internal employees, customers, and partners. I have over four years of experience in customer success, onboarding, and relationship management, working with clients across various industries and geographies. I hold an MBA degree from Symbiosis International University, with a focus on public relations, advertising, and applied communication. I also have a postgraduate diploma in business management from Lovely Professional University, and a bachelor's degree in media studies from Symbiosis Centre for Media and Communication. I have acquired multiple certifications in KCS v6, Train the Trainer, and Salesforce administration, demonstrating my expertise and commitment to continuous learning and improvement. I am passionate about creating engaging and effective learning experiences, delivering value and satisfaction to customers, and collaborating with diverse and talented teams.

ChatGPT

As a seasoned Business Analyst and Customer Success Manager, I bring a wealth of experience in optimizing business processes and ensuring client satisfaction. With a background in product and skill-based training at Grazitti Interactive, I've successfully navigated diverse industries and geographies, honing my expertise in onboarding and relationship management. My journey includes an MBA from Symbiosis International University, specializing in public relations, advertising, and applied communication, complemented by a postgraduate diploma in business management from Lovely Professional University. Armed with certifications in KCS v6, Train the Trainer, and Salesforce administration, I am dedicated to continuous learning. My passion lies in customer engagement, storytelling, and consulting, driving me to create meaningful and impactful solutions. Let's connect to explore how my skills can contribute to your business success.

User

Rewrite:

With my experience of managing teams from different areas of business, I believe the most challenging part is adjusting to different perspectives of people coming from varied mindsets and work backgrounds. How you grow yourself as a person and expand your line of thoughts to align it with your team, is an area that every leader needs to work upon.

ChatGPT

Navigating diverse teams from various business domains, I find the most demanding aspect to be adapting to distinct perspectives rooted in varied mindsets and work backgrounds. The key challenge for any leader lies in personal growth, expanding one's mindset, and aligning it with the team. Effectively bridging these gaps is essential for leadership success.

User

Help me answer this question: How did I become a leader. With a story

ChatGPT

I became a leader through a journey of continuous learning and embracing challenges. Early in my career, I took on roles that stretched my capabilities, from managing small projects to leading teams. One defining moment occurred when a major project faced setbacks. Instead of assigning blame, I rallied the team, identified solutions, and ensured open communication.

Recognizing the impact of effective leadership, I actively sought mentorship and feedback. Learning from both successes and failures, I refined my decision-making and communication skills. Over time, I took on roles with increasing responsibility, demonstrating a commitment to the team's success.

My leadership style evolved through experiences, shaped by the belief that a true leader empowers others, fosters collaboration, and leads by example. Each challenge became an opportunity to grow, and today, my journey reflects a dedication to continuous improvement and a genuine passion for inspiring others.

User

3. How do you structure your work days from waking up to going to sleep?

Help answer this for me as a leader

ChatGPT

As a leader, I structure my work days with a focus on efficiency, collaboration, and personal well-being. I start by waking up early, ensuring a healthy balance between professional and personal responsibilities. Mornings are dedicated to strategic planning and priority-setting for the day.

I allocate specific time blocks for meetings, fostering open communication with my team and addressing key challenges. Regular check-ins allow me to provide support and ensure everyone is aligned with our goals.

Mid-day is reserved for focused work, allowing me to delve into critical tasks and contribute to the team's success. I prioritize breaks to maintain productivity and mental clarity. Afternoons often involve collaboration, whether it's brainstorming sessions or team discussions.

Evenings are dedicated to reviewing the day's accomplishments, responding to emails, and planning for the next day. I ensure to conclude work at a reasonable hour, allowing for personal time and recharging.

By maintaining a structured routine that balances strategic planning, collaboration, and personal well-being, I aim to lead with effectiveness and inspire my team to do the same.

4. What's a recent leadership lesson you've learned for the first time or been reminded of?

A recent leadership lesson that I've been reminded of is the importance of active listening. While it may seem like a fundamental skill, its impact on team dynamics and problem-solving cannot be overstated. In a fast-paced work environment, taking the time to genuinely listen to team members' perspectives, concerns, and ideas fosters a culture of trust and collaboration.

By actively listening, I gained valuable insights into the challenges faced by individuals within the team and identified opportunities for improvement. This experience reinforced the notion that effective leadership involves not just speaking but truly understanding and empathizing with others. It's a simple yet powerful lesson that contributes significantly to team cohesion and overall success.

5. What's one book that has had a profound impact on your leadership so far? Can you please briefly tell the story of how that book impacted your leadership?

One book that profoundly impacted my leadership is "Leaders Eat Last" by Simon Sinek. This book emphasized the significance of prioritizing the well-being of the team and cultivating a culture of trust.

The narrative vividly illustrated the idea that effective leaders prioritize their team's needs before their own, fostering a sense of loyalty and commitment. Inspired by this concept, I implemented changes in my leadership approach. I actively sought feedback, emphasized collaboration, and ensured that the team felt supported in their professional growth.

The book's teachings influenced my perspective on leadership, prompting me to view success not just in terms of achievements but in the collective growth and well-being of the team. This shift in mindset has significantly improved team morale and productivity, reinforcing the belief that genuine leadership is about serving others for long-term success.

6. If you could only give one piece of advice to a young leader, what would you say to them?

My advice to a young leader would be to prioritize continuous learning and humility. Embrace every opportunity to expand your knowledge, seek feedback, and learn from both successes and failures. Stay open to new perspectives and be willing to adapt.

Humility is a powerful trait that fosters strong relationships, encourages collaboration, and allows for personal and professional growth. Recognize that leadership is a journey, not a destination. Stay curious, remain humble, and never underestimate the value of continuous self-improvement.

7. What is one meaningful story that comes to mind from your time as a leader, so far?

One meaningful story from my time as a leader involves a challenging project that faced unexpected obstacles. Instead of placing blame, I gathered the team and encouraged open dialogue. During a brainstorming session, a team member proposed a creative solution that hadn't been considered.

Embracing the idea, we implemented the solution collaboratively, turning a potential setback into a success. This experience reinforced the importance of fostering a culture where every team member feels empowered to contribute their ideas. It highlighted the value of teamwork, resilience, and the transformative power of embracing challenges with a positive and collaborative mindset. The project not only succeeded but also strengthened the team's cohesion and confidence in their collective problem-solving abilities.